Refund Policy

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1. Overview

We at EastLandy strive to provide high-quality products and services. If you are not completely satisfied with your purchase, this Refund Policy explains your options for returning products or requesting refunds.

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2. Eligibility for Refunds
   •    Physical Products:
   •    Must be returned within [14] days of receipt.
   •    Items must be unused, in original packaging, and in the same condition as received.
   •    Personalized or custom-made items are not eligible for refund unless defective.
   •    Digital Products / Services:
   •    Refunds are generally not available for digital downloads, subscriptions, or services once delivered, unless the product is defective or there was an error in delivery.
   •    Defective or Damaged Items:
   •    If your product arrives damaged or defective, please contact us

within [ 7 days] of receipt with a description and photo. We will provide a replacement or full refund.

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3. How to Request a Refund
   1.    Contact us at  :
   •    669-362-9939
   •    Details of the item(s)
   •    Reason for the refund request
   2.    Wait for confirmation from our team. We will provide instructions for returning the item (if applicable).
   3.    Refunds will be processed after we receive and inspect the returned item .

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4. Refund Method

Refunds will be issued using the original payment method. Please allow [ 10 business days] for the refund to appear in your account. Shipping costs are non-refundable unless the return is due to our error.

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5. Exchanges

If you prefer an exchange instead of a refund, please contact us. Exchanges are subject to product availability.

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6. Contact Information

For any questions regarding refunds or exchanges, please contact us:
   •    Phone: 669-362-9939

   •    Wechat: eastlandy

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